TERMS OF SERVICE

Last Updated: September 2026

Welcome to Beco. These Terms of Service govern your use of our website and your purchase of products directly from Beco.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service along with our Privacy Policy, Return, Cancellation & Refund Policy, and other policies available on our website.

1. Contact Us

Our customer support team is available:

Monday to Friday: 10:00 AM to 6:00 PM IST

Queries received outside our working hours, on weekends, or on public holidays may take additional time to receive a response.

For assistance, contact us at:

Email: sumitsingh192023r@gmail.com
Phone: +91 82904 91028

2. Concerns About Your Order

If you have any concerns regarding your purchase, including receiving a damaged, defective, incorrect, or incomplete product, please contact us within 2 days of delivery.

When contacting us, please provide:

• Your Order ID

• Registered email address

• Registered contact number

• Clear photographs of the product received

• Photographs of the packaging, where applicable

• Details of the issue

We may request additional photographs, videos, or information where reasonably necessary to verify your claim.

3. Products Purchased Directly From Beco

Please note that only products purchased directly from the official Beco website are eligible for replacements, cancellations, returns, or refunds through Beco, subject to our applicable policies.

If you purchased a Beco product through another ecommerce marketplace, retail store, reseller, or other third-party platform, please contact the respective seller or platform directly for information regarding their return, refund, replacement, or cancellation policies.

Their respective terms and policies will apply to purchases made through those channels.

4. Delivery Timelines

Our standard estimated delivery time is 6–8 business days.

Delivery times are estimates and may vary depending on:

• Delivery location

• Courier or logistics partner

• Regional holidays

• Public or bank holidays

• Weather conditions

• Operational disruptions

• Natural disasters

• Other unforeseen circumstances beyond our reasonable control

We will make reasonable efforts to ensure your order reaches you within the estimated delivery period, but delivery dates cannot always be guaranteed.

5. Shipping Charges

Shipping charges may be applicable at Beco's discretion and will be displayed at checkout where applicable.

For all Cash on Delivery (COD) orders, an additional COD fee of ₹79 will be charged.

Any applicable shipping, handling, or COD charges will be communicated or displayed before completion of your order.

6. Order Processing

Once an order has been successfully placed, we generally process it within 24–48 hours.

Orders placed on:

• Sundays

• Public holidays

• Bank holidays

• Other non-working days

may be processed on the following business day.

Processing times may occasionally be extended due to high order volumes, product availability, operational issues, or circumstances beyond our reasonable control.

7. Order Cancellation

Orders may only be cancelled before dispatch.

Once an order has been dispatched or handed over to our delivery partner, it cannot be cancelled.

For eligible cancellation requests, refunds for prepaid orders will be processed according to our Return, Cancellation & Refund Policy.

8. Fake or Incorrect Delivery Status

If your order tracking shows "Delivered" but you have not received the package, please contact us within 2 days of the delivery date shown in the tracking information.

Please provide:

• Your Order ID

• Registered mobile number

• Registered email address

• Any relevant tracking information

We will review the matter with our delivery partner and assist you accordingly.

Reporting the issue promptly helps us investigate the delivery with the courier or logistics provider.

9. Promotional Offers

Unless specifically stated otherwise, only one promotional offer, coupon code, or discount may be applied to a single order.

Multiple promotional offers or coupon codes cannot be combined on the same order unless explicitly permitted by Beco.

Promotional offers may:

• Have specific validity periods

• Apply only to selected products

• Require a minimum order value

• Be subject to availability

• Have other specific conditions communicated with the offer

Beco reserves the right to modify, withdraw, suspend, or discontinue promotional offers, subject to applicable law.

10. Product Information

We make reasonable efforts to display product descriptions, specifications, images, prices, and other information as accurately as possible.

However, actual product appearance, packaging, colour, or other characteristics may have minor variations due to screen settings, photography, packaging updates, manufacturing variations, or other factors.

We reserve the right to correct errors or inaccuracies in product information and update information where necessary.

11. Pricing & Payments

All product prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

We reserve the right to change product prices at any time. However, price changes will not normally affect orders that have already been successfully placed and confirmed, except where required to correct an obvious error or comply with applicable law.

Available payment options may include prepaid/online payment and Cash on Delivery, depending on the customer's location and order eligibility.

12. Order Acceptance

Placing an order does not necessarily mean that the order has been finally accepted.

Beco reserves the right to cancel or refuse an order in circumstances including:

• Product being out of stock

• Incorrect pricing or product information

• Payment failure

• Suspected fraudulent activity

• Delivery address being unserviceable

• Technical or operational errors

If a prepaid order is cancelled by Beco after payment has been successfully received, an applicable refund will be processed according to our Refund Policy.

13. Returns, Replacements & Refunds

Returns, replacements, cancellations, and refunds are governed by our Return, Cancellation & Refund Policy.

Customers are encouraged to review that policy before placing an order.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Beco will not be responsible for indirect or consequential losses resulting from the use of our website, delays caused by third-party delivery providers, payment service interruptions, or circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

15. Changes to These Terms

Beco may update or modify these Terms of Service from time to time to reflect changes in our services, business practices, operational requirements, or applicable laws.

Any updated Terms will be published on our website with an updated "Last Updated" date.

Continued use of our website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

16. Contact Information

For questions regarding your order, delivery, cancellation, refund, replacement, or these Terms of Service, please contact:

Beco

Email: sumitsingh192023r@gmail.com
Phone: +91 82904 91028
Customer Support: Monday to Friday, 10:00 AM to 6:00 PM IST

Address:
Plot No. 24, Vaishno Vihar 3rd
Kokawas, Sanganer
Jaipur, Rajasthan – 302029
India

When contacting us regarding an existing order, please provide your Order ID and registered contact details so we can assist you efficiently.