Shipping policy

SHIPPING POLICY

Last Updated: September 2026

At Beco, we aim to process and deliver your orders safely and as quickly as possible. This Shipping Policy explains our order processing, shipping charges, delivery timelines, and other important information related to the delivery of orders placed through our website.

1. Order Processing

Once your order has been successfully placed, it will generally be processed within 24–48 hours.

Orders placed on Sundays, public holidays, bank holidays, or other non-working days will generally be processed on the following business day.

During sales, promotional periods, high order volumes, or unforeseen circumstances, processing may take longer than usual.

Once your order has been dispatched, you may receive shipping or tracking information through your registered email address, mobile number, SMS, WhatsApp, or other available communication channels.

2. Delivery Timeline

Our standard estimated delivery time is 6–8 business days after the order has been processed and dispatched.

Delivery timelines are estimates and may vary depending on factors including:

  • Your delivery location

  • Serviceability of your PIN code

  • Courier or logistics partner

  • Regional, public, or bank holidays

  • Weather conditions

  • Operational delays

  • High order volumes

  • Natural disasters or other unforeseen circumstances

While we make reasonable efforts to deliver orders within the estimated timeline, exact delivery dates cannot always be guaranteed.

3. Shipping Charges

Shipping charges may be applicable at Beco's discretion.

Any applicable shipping charges will be displayed during checkout before you complete your order.

For Cash on Delivery (COD) orders, an additional COD fee of ₹79 will be charged.

The COD fee is separate from any other shipping charges that may apply to your order.

4. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable locations.

A ₹79 COD fee will be applicable to all COD orders.

COD availability may depend on:

  • Delivery location

  • PIN code serviceability

  • Order value

  • Product eligibility

  • Courier partner availability

Beco reserves the right to restrict or disable Cash on Delivery for certain orders or locations where necessary.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address while placing an order.

Please ensure that your:

  • Full name is correct

  • Complete address is provided

  • PIN code is correct

  • Mobile number is active

  • Landmark is provided where necessary

Beco will not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or dispatched.

6. Unserviceable Locations

If your shipping address or PIN code is not serviceable by our delivery network, we may be unable to fulfil your order.

If a prepaid order cannot be delivered because the location is unserviceable, we may cancel the order and initiate an applicable refund to the original payment method.

Refund processing will be handled according to our Return, Cancellation & Refund Policy.

7. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Please allow some time after dispatch for the courier partner's tracking system to update.

If you are unable to track your order or believe there is an issue with the shipment, please contact our customer support team with your Order ID and registered mobile number.

8. Delayed Delivery

Although our standard estimated delivery timeline is 6–8 business days, occasional delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Severe weather conditions

  • Courier or logistics disruptions

  • Public or regional holidays

  • Natural disasters

  • Government restrictions

  • Strikes

  • High order volumes

  • Remote delivery locations

  • Operational or technical issues

We will make reasonable efforts to assist you if your order is significantly delayed.

9. Order Marked Delivered but Not Received

If your tracking information shows that your order has been "Delivered" but you have not received the package, please contact us within 2 days of the delivery date shown in the tracking information.

Please provide:

  • Your Order ID

  • Registered mobile number

  • Registered email address

  • Relevant tracking details

We will review the issue and, where appropriate, coordinate with our courier or logistics partner to investigate the delivery.

Please report such issues promptly, as courier partners may have limited investigation periods.

10. Failed Delivery Attempts

Our courier partner may make one or more delivery attempts depending on their applicable delivery procedures.

A delivery may fail if:

  • The customer is unavailable

  • The delivery address is incorrect or incomplete

  • The customer cannot be contacted

  • The customer refuses to accept the package

  • COD payment is not available at the time of delivery

  • The location cannot be accessed by the courier

If the package is returned to us after unsuccessful delivery attempts, any reshipping request may be subject to availability and additional shipping charges, where applicable.

11. Damaged Package

If your package arrives visibly damaged, opened, or tampered with, please contact Beco customer support as soon as possible.

For damaged, defective, missing, or incorrect products, please contact us within 2 days of delivery with:

  • Order ID

  • Registered contact details

  • Clear photographs of the package

  • Clear photographs of the product

  • An unboxing video, where available or reasonably required for verification

Eligible cases will be handled according to our Return, Cancellation & Refund Policy.

12. Order Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled.

If you wish to cancel an order, please contact us before dispatch. Eligible cancellations and refunds will be handled according to our Return, Cancellation & Refund Policy.

13. Contact Us

For shipping, delivery, tracking, or order-related assistance, please contact:

Beco

Email: sumitsingh192023r@gmail.com
Phone: +91 82904 91028

Customer Support Hours:
Monday to Friday
10:00 AM to 6:00 PM IST

Address:
Plot No. 24, Vaishno Vihar 3rd
Kokawas, Sanganer
Jaipur, Rajasthan – 302029
India

When contacting us about an existing order, please provide your Order ID and registered mobile number so that we can assist you efficiently.

By placing an order on the Beco website, you acknowledge that you have read and understood this Shipping Policy along with our Terms of Service, Privacy Policy, and Return, Cancellation & Refund Policy.