Refund policy

RETURN, CANCELLATION & REFUND POLICY

Last Updated: September 2026

At Beco, we strive to make your shopping experience simple, convenient, and hassle-free. If you need to return or replace a product, cancel an order, or request a refund, please review the policy below.

1. When Refunds May Be Issued

Refunds may be processed under the following circumstances:

  • The product you ordered is out of stock.

  • Your shipping address is not serviceable by our delivery network.

  • Your request complies with our Return Policy.

  • The returned product is found to be in good condition and has not been used, damaged, altered, or tampered with.

  • You have been charged twice for the same order placed using the same mobile number.

  • A refund is otherwise approved by Beco in accordance with this policy.

All returns and refunds are subject to verification and approval by Beco.

2. Order Cancellation

If you wish to cancel your order, please note:

  • Orders can only be cancelled before they have been dispatched.

  • Orders that have already been dispatched cannot be cancelled.

  • To request a cancellation before dispatch, contact our customer support team using the contact details provided at the bottom of this policy.

  • Please provide your Order ID and registered mobile number when requesting cancellation.

For successfully cancelled prepaid orders, refunds will be processed to the original mode of payment.

The amount should generally reflect in your account within 5–7 working days after the refund has been processed. Actual credit time may vary depending on your bank or payment provider.

3. Returns & Replacements

Eligible products may be returned or replaced in accordance with the conditions stated in this policy.

To qualify for a return or replacement:

  • The product should be returned in good and unused condition.

  • The product should not be damaged, altered, washed, used, or tampered with.

  • Original packaging, tags, accessories, and other items supplied with the product should be returned wherever applicable.

  • The product will be inspected after we receive it.

  • Returns and replacements are subject to approval after verification.

If the returned product does not meet the applicable conditions, Beco reserves the right to reject the return, refund, or replacement request, subject to applicable law.

4. Returns & Replacement Charges

There are no processing fees for eligible returns or replacements.

However, if you choose to replace your product with another product of a higher value, you will be required to pay the difference in price.

All replacements are subject to product availability.

5. Refund Process

For Prepaid Orders

  • Refunds will be credited to the same account or payment method used to place the order.

  • We must first receive and verify the returned product.

  • Once the return is approved after verification, the refund will generally be processed within 5–7 working days.

  • Your bank, card issuer, UPI provider, or payment service provider may take additional time to reflect the refund.

For Cash on Delivery (COD) Orders

  • Approved refunds will be transferred to the bank account provided while placing the return request.

  • Customers are responsible for providing accurate bank account and refund details.

  • Once we receive and verify the returned product, the approved refund will generally be processed within 7–10 working days.

  • Beco will not be responsible for delays resulting from incorrect or incomplete bank details provided by the customer.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

To help us verify the issue, you may be required to provide:

  • Your Order ID

  • Registered mobile number

  • Clear photographs of the product

  • Photographs of the packaging

  • Video of the product or package, where required

  • Details explaining the issue

Once the issue has been verified and approved, we may offer an eligible replacement, return, or refund in accordance with this policy.

7. How Long Will It Take to Receive My Refund?

After your refund request has been approved and processed:

Prepaid Orders: Refunds will generally be processed within 5–7 working days.

COD Orders: Refunds will generally be processed within 7–10 working days after receiving and verifying the returned product.

The actual time required for the amount to appear in your account may depend on your bank or payment provider.

8. How Long Will It Take to Receive My Replacement Product?

Once your replacement request has been approved, we aim to dispatch the replacement product within 3–5 working days, subject to product availability.

Delivery time after dispatch will depend on your location and the delivery partner.

If the requested replacement product is unavailable, Beco may offer an alternative product or an eligible refund.

9. Contact Us

For any questions, cancellations, returns, replacements, or refund-related assistance, please contact us:

Beco

Email: sumitsingh192023r@gmail.com
Phone: +91 82904 91028
Address: Plot No. 24, Vaishno Vihar 3rd, Kokawas, Sanganer, Jaipur, Rajasthan – 302029, India

When contacting us regarding an order, please keep your Order ID and registered mobile number available so that we can assist you quickly.

By placing an order with Beco, you acknowledge that you have read and understood this Return, Cancellation & Refund Policy along with our Privacy Policy, Shipping Policy, and Terms & Conditions.